Ctrip is involved in multiple contract disputes.

According to media reports, recently, some netizens have complained that a flight ticket purchased for 1,036 yuan on Ctrip could only receive a cash refund of 53.9 yuan, sparking heated discussions on the topic. The Tianyancha app shows that multiple companies under Ctrip have been involved in legal lawsuits, including Shanghai Ctrip Business Co., Ltd. and Shanghai Hecheng International Travel Agency Co., Ltd., concerning disputes over online service contracts and airline passenger transport contracts, among others.