Amazon offers refunds for returns made several years ago, with total amounts potentially reaching billions of dollars.

According to reports, Amazon customers suddenly received refunds for products they purchased and returned as early as 2018, and the company apologized after discovering the unresolved issue. The specific amount of the refunds is not yet clear, but senior officials have suggested that the amount could be as high as hundreds of millions of dollars. An Amazon spokesperson admitted on Tuesday that they are issuing refunds to customers, but refused to disclose the refund amount or total amount.