Hengan Group responds to "Heart Printed Customer Service Claims Compensation with Ghost Money": Case Filed Due to Abnormal Account Alert.

Recently, the customer service of the flagship store of "Heartprint" was exposed to have told consumers "I will compensate you with 1000 yuan of hell money", sparking heated discussion. On May 12th, a staff member from the headquarters of the company, to which the brand belongs, told a reporter from Southern Metropolis Daily, "The police have already filed a case for investigation. The company has contacted the involved consumer and provided appropriate compensation." Previously reported by Southern Metropolis Daily, on May 9th, the headquarters of Heng'an Group responded to the related public opinion, stating, "There was no dispute between the parties involved, and it was found that there was abnormal login activity on the account of the customer service staff."