"Heart-to-Heart" parent company Hengan International responds to customer service insults with "Compensation of 1000 yuan of ghost money".

On May 9th, Hengan International responded to the incident where a customer service representative on its e-commerce platform "Heartprint" insulted a consumer by saying "we will compensate you with 1000 Ming coins." The company stated that there was no dispute between the parties involved, and that they have identified abnormal logins in the customer service account in question, with the login location not matching the work location. The technical department is further investigating the cause, and appropriate compensation will be provided to the affected consumer.