It was spread online that a grandfather did not make tea and got into a fight with a delivery person. The official reply: The incident occurred last year, and the involved employees and the person in charge have been punished.

On August 8, news was released by Grandpa Does Not Brew Tea regarding the video circulating online about a conflict at one of its stores. This response addresses a video that has been shared recently on social media, showing an incident involving employees of Grandpa Does Not Brew Tea and delivery personnel. The statement mentions that upon verification, the incident depicted in the video occurred on October 9, 2025. The conflict arose from disputes between the store employees and the delivery personnel over milk tea pick-up and reminders, escalating from a verbal confrontation to a physical altercation. After the conflict, store partners immediately called the police, who conducted an investigation and organized mediation. Ultimately, both parties reached a reconciliation, and the matter has been properly settled. Following the incident, the company promptly initiated a comprehensive internal review and held the responsible store manager and involved employees accountable with serious penalties.