The time limit for returns without a reason will be significantly shortened? Sam responded
On March 18th, Sam's Club released a draft of updated return policy for public feedback, which was questioned by consumers. The draft shows that consumers who purchase goods through the Sam's Club member store app or Sam's Club mini program are eligible for a "7-day no reason return" if the goods meet the integrity standards from the date of receiving the goods. However, consumers expressed concerns that the previous no reason return deadline on the Sam's platform was as long as 90 days, and if this adjustment were to be implemented, the return window might be significantly shortened.
On March 20th, Sam's Club responded by stating that the optimization of the return policy at the Sam's Club member store this time does not involve adjusting the return period; the adjustment is to clarify the applicable situations for online exchange requests and add a post-sale processing evaluation function to further enhance service transparency and member experience.
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