China Consumer Association: Greater Efforts Needed to Increase Transparency of Property Management Services Information

The China Consumers Association released the results of the "National Residential Community Property Service Survey" today, which indicate that the overall evaluation of property service quality is good, but there is still a need to increase the level of public information disclosure. This survey selected 50 residential communities in 21 cities across the country, using a combination of consumer perception surveys and experiential surveys, with a total of 1543 valid samples from the perception surveys and 50 valid samples from the experiential surveys. The survey covers hot topics such as facility management, order maintenance, environmental hygiene management, customer service management, community access control management, civilized pet raising, collection of property fees for vacant houses, charging for new energy vehicles, and access to underground garages. The results of the consumer perception survey show that the overall rating of property service quality by residents surveyed is 79.82 points. Among them, over 20% of the residents surveyed often encounter issues such as pets urinating everywhere without restraint in the community; in communities with "face recognition" access control, less than half of them are informed about the purpose of "face recognition"; nearly half of the residents surveyed stated that there are problems with the management of electric bicycles in the community; nearly 60% of the residents surveyed do not understand the use of public maintenance funds in their community. The experiential survey found that insufficient information disclosure is a common problem in the surveyed communities. Over 50% of the surveyed communities do not have information bulletin boards or have missing or outdated information notices; over 70% of the surveyed communities do not disclose information on property fee income and expenditure or public benefits; nearly 60% of residents do not understand the use of public maintenance funds in their community. The special survey results for owners of new energy vehicles show that in terms of charging, there is a serious mismatch between supply and demand, with insufficient public charging stations, occupied spots by gasoline cars, and lack of maintenance of public charging stations.