Shanghai Consumer Protection Committee's 618 Online Shopping Experience Report: AI Matching Accuracy Only 16%. "Algorithm for Kindness" Awaits Breakthrough.

Regarding the new trend of AI-assisted consumer decision-making, a survey found that consumers are willing to use it, but the accuracy of the tools does not meet expectations. Although consumers are willing to hand over standardized filtering and price comparison work to AI, AI shopping tools must address the two major core experience shortfalls of accuracy and transparency.