The driver fell asleep during 95% of the journey and relied on intelligent driving? Hello apologizes: has been permanently banned from the platform.

In response to user feedback that Hellobike carpool drivers were reported to be dozing off during 95% of the journey relying on intelligent driving, Hellobike responded to reporters on June 17 that the platform had intervened in the investigation at the first time after receiving the relevant reports. The behavior of the car owner in this incident has constituted dangerous driving, crossing the platform's safety red line, and has been permanently banned by the platform. Hellobike expressed deep apologies for the negative experience of passengers, and is currently in communication with passengers regarding compensation issues. Hellobike will further increase the promotion of safe driving for platform-registered car owners, clarify the reward and punishment rules, and always adhere to a zero-tolerance attitude towards issues involving passenger safety. If passengers encounter safety hazards during the journey, they can call the safety hotline at any time, and the platform will intervene at the first time.