Ant Group CEO Han Xinyi: The power of intelligent bodies to make decisions is shifting from people to agents.

date
26/05/2026
On the afternoon of May 26th, Alipay held the AI Payment Ecological Conference. Han Xinyi, CEO of Ant Group, stated that decision-making power is being transferred from humans to Agents through intelligent transformation, and three changes are also being promoted: Firstly, services are now seeking users instead of users seeking services. The logic of traffic is becoming ineffective, while the logic of trust is rising. Agents understand intent and proactively match the optimal service. Secondly, transactional focus is shifting from goods to tasks. Users no longer purchase just plane tickets, but instead buy a perfect business travel solution. The transaction unit evolves from SKU to Solution. Thirdly, the transition from a two-sided market to a multi-sided network is occurring. Users, Agents, service providers, and payment network data providers collaborate in real-time, completely rewriting the logic of value creation and distribution.