Ali Qianwen President Wu Jia: "AI Service" is open to the outside world, the first to access Eastern Airlines.

On April 23, Qianwen announced the opening of "AI assistant" capabilities to the public. It is reported that Qianwen has become the first to integrate with China Eastern Airlines, launching full-process AI ticketing services. Wu Jia, President of Alibaba Qianwen Business Unit, introduced that integrating with China Eastern Airlines is the first time Qianwen has stepped out of the Alibaba ecosystem and truly opened up to the public. "We have reconstructed the entire chain of ticketing services with China Eastern Airlines. Users only need to give instructions to AI, and AI will call the system to serve the users, greatly improving user efficiency." Wu Jia stated that natural language will stimulate new demands, "Traditional menu-based interactions limit personalized expressions, but AI naturally supports users to express their demands as they wish, creating more new services."