Haidilao responds to customer intentionally placing foreign objects to deceive for compensation.

date
05/03/2026
On March 5th, the Legal Department of Haidilao Hot Pot issued a statement: Recently, two Haidilao Hot Pot stores have had incidents where individuals intentionally put hair and broken glass into their meals, then complained and made claims, disrupting normal business operations. After investigation, the public security organs have made administrative detention decisions in accordance with the Public Security Administration Punishment Law. We thank the public security organs for handling the matter lawfully and fairly, maintaining normal market operations and public order. Haidilao values the opinions and suggestions of every consumer, and welcomes oversight from all sectors of society. For actions that infringe on legal rights and disrupt normal business operations, we will protect our legal rights according to law.