Didi Chuxing responds to being summoned for a meeting.
Recently, the inter-ministerial joint meeting office for the coordinated regulation of new forms of transportation organized a talk with Didi Chuxing. The talk pointed out prominent issues such as Didi Chuxing's inadequate management of cooperating ride-hailing platforms, lowering of fares, and improper emergency response. It demanded that Didi Chuxing immediately implement the requirements from the talk, deeply reflect on its actions, take targeted measures to ensure comprehensive rectification, and effectively protect the legitimate rights and interests of the drivers.
The talk required, firstly, strengthening supervision and management of cooperating ride-hailing platforms. Further improve the enterprise's decision-making mechanism, strengthen aggregate service management, and urge cooperating platform companies to maintain relatively stable business strategies, enhance monitoring and early warning of price and income fluctuations. Actively implement the public commitment to reducing commissions to ensure drivers' reasonable income. Secondly, regulate platform operating behaviors. Strengthen the audit and management of access to ride-hailing platforms, vehicles, and drivers, and continuously improve the level of compliance. Strengthen order tracing monitoring management to prevent layered reselling and commission cuts.
Thirdly, protect the legitimate rights and interests of drivers. Smooth channels for expressing demands, promptly respond to and resolve various demands and issues raised by drivers. Legally implement the responsibility for first inquiry and first compensation. Fourth, strengthen operational safety supervision. Strengthen traffic safety management, educate and guide practitioners to drive safely and lawfully. Improve drivers' safe driving and emergency response capabilities, fully ensure the safety of the Spring Festival travel rush and service guarantee work.
Fifth, enhance care for drivers. Jointly carry out "warmth delivery" activities, continuously improve service guarantee measures. Strengthen care and concern for the driver group during the Spring Festival travel rush, continuously improve working conditions and employment environment. Didi Chuxing stated that it will strictly implement the requirements of the talk, learn from lessons, address shortcomings, comprehensively rectify, further enhance risk awareness, effectively fulfill corporate responsibilities, operate legally and compliantly, timely resolve conflicts, maintain fair competition in the market order, and safeguard the legitimate rights and interests of the driver group.
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