ICBC APP "zero balance"? Response: Occasional system failure resulted in inaccurate display, which will not affect fund security.

Recently, the abnormal situation of Industrial and Commercial Bank of China's online banking has attracted considerable attention, with many users claiming that their balances, investments, and even debts have been reset to zero. On October 31st, a journalist learned from the customer service of Industrial and Commercial Bank of China that on October 30th, personal mobile banking and online banking experienced a random system failure, which may have caused inaccurate display of asset and liability data. As of that evening, the situation had returned to normal, and users could click on relevant sections or transaction details for inquiries, which would not affect the security of their funds.