KANGQIAO SER (02205): Deepening Service Quality, Turning Reputation into Long-Term Compound Returns

The property management industry is standing at a crossroads of transformation. The dividends of large-scale expansion are gradually fading, and "staking out territory" is giving way to "intensive cultivation," as the industry collectively enters an advanced phase from "keeping things under control" to "serving well." Facing this common challenge, KANGQIAO SER (02205)'s answer is: no superficial gestures, but a systematic deepening of service qualityfrom standards adaptation, technology-driven efficiency, warmth delivery to a long-term closed loopultimately landing on the continuous improvement of owner satisfaction. 01 Tiered Segmentation Ensures Every Need Is Precisely Addressed Competition in the property management industry has long shifted from "whether it exists" to "whether it's excellent." KANGQIAO SER has deepened its presence in three major areasresidential, commercial management, and urban servicesbuilding three product lines: "Yue Life," "Yue Commercial Management," and "Yue City Services." Rather than applying one set of standards across the board, these are tailored to different business formats and customer groups. In the residential sector, "Yue Life" is subdivided into four service tiers"Yue Xi, Yue Xiang, Yue Xin, Yue Jia"each with its own focus ranging from high-end customization to basic assurance. The highest standard, "Yue Xi," is specifically designed for high-end projects and high-net-worth clients. "Yue Commercial Management" covers office buildings, industrial parks, commercial properties, and other formats, tailoring service content and assessment mechanisms to the characteristics of each format, building a four-in-one model of "investment attraction + operations + asset management + services" to empower the full-lifecycle value enhancement of projects. "Yue City Services" targets urban public scenarios such as municipal public services, public space operations, community comprehensive governance, and smart city services, committed to building a comprehensive urban service system of "refined operations + smart empowerment + collaboration." Standards are not empty words on paper. To date, KANGQIAO SER has established more than 450 institutional documents and over 1,000 operational forms across various categories, ensuring that refined services can be effectively implemented and stand up to scrutiny across different business formats. 02 Digital-Driven: Faster Response, Greater Precision In the digital economy era, technological capability has become a core competitive arena for property management enterprises. For KANGQIAO SER, technology is not a "vanity project" for showmanship but a "foundational project" that safeguards service qualityit breaks down the abstract concept of "quality" into executable, measurable, and traceable actions. Driven by the dual wheels of "service + technology," the company deeply integrates AI and IoT into quality management, ensuring that every service standard can be implemented, verified, and traced. With its self-developed "Kangyun Platform" as the core carrier, the company extends capabilities such as online inspections and intelligent work orders to various managed projects including residential and commercial-office properties, making service actions online and service results data-driven. Its subsidiary Henan Yuequ Network Technology Co., Ltd. has invested nearly RMB 100 million cumulatively to build online service touchpoints including a data-visualization operations command system, an intelligent equipment and facilities system, and the Kangyun Youjia APPquality management has thus transformed from "relying on experience" to "looking at data." In recent years, KANGQIAO SER's work order response timeliness rate, disposal timeliness rate, and disposal completion rate have all remained above 99%. Fast response, fast disposal, and fast feedback on issues raised by owners are themselves the most intuitive footnote to quality. As AI technology iterates, in 2025 the company will deploy intelligent devices such as AI outbound-call Siasun Robot&Automation and sweeping Siasun Robot&Automation; in 2026, it will further leverage AIoT and intelligent agents to assist quality inspection, improve the closed loop of automatic work order dispatch and effectiveness verification, and drive service upgrading from "labor-driven" to "human-machine collaboration." Currently, the company has obtained 78 computer software copyrights cumulatively and has passed ISO 27001 Information Security Management System certification, building a solid digital foundation for quality management. 03 Neighborhood Warmth: From "Managing Properties" to "Warming Hearts" Service standards can be replicated, but human warmth is hard to reproduce. On the path of quality upgrading, KANGQIAO SER extends its service boundary from "physical space" to "emotional space," cultivating its own brand identity. Relying on the "Linlihui" community culture brand, the company has built a community culture system covering all age groups. In 2025 alone, it carried out over 3,500 events of various kinds throughout the year, with cumulative participation exceeding 250,000 person-times. Even more touching than community events is the "micro-guardianship" hidden in everyday lifein response to the aging trend, the company has designated elderly people living alone as key care recipients, establishing care mechanisms such as regular visits and emergency contact. Since 2026, it has visited over 500 person-times of elderly people living alone. These unscripted moments have truly planted the promise that "property services are not just about cleaning and order, but a bridge that delivers warmth and connects emotions" into the hearts of owners, while also steadily accumulating owner stickiness and brand reputation through word of mouth. 04 Closed-Loop Control Ensures Good Service Is Not a Passing Fad What service quality fears most is "campaign-style" short-term drives. KANGQIAO SER has built a normalized management system covering the entire operational chain, enabling quality services to be stably implemented, run long-term, and continuously passed down. In talent development, the company has established a tiered and classified training system to ensure effective transmission and implementation of service standards. Since 2026, it has conducted over 200 special training sessions of various types, covering more than 13,000 person-times, complemented by career development channels and market-oriented incentive mechanisms, with the service team retention rate remaining at the forefront of the industry. In quality control, a three-level control mechanism of "project self-inspectionregional patrol inspectiongroup unannounced inspection" has been established, supported by an online inspection system for real-time monitoring of on-site conditions, safeguarding the quality bottom line. In safety management, the focus is shifted forward to prevent problems before they occur, transforming safety governance from "passive emergency response" to "proactive prevention." Emergency plans for fire safety, flood control, elevator entrapment rescue, and sudden security incidents are regularly maintained and drilled, ensuring every frontline position knows what to do and how to do it; meanwhile, daily hazard identification is incorporated into inspection checklists, enabling early risk identification, early disposal, and no backlog. For key areas of greatest concern to owners such as elevator safety and fire safety, the company both consolidates daily responsibilities through equipment inspections and ledger management, and leverages the risk warning capabilities of smart security systems for advance intervention, truly putting effort into everyday work and resolving risks at their earliest stage. At the customer feedback level, channels such as owner symposia, online questionnaires, and third-party satisfaction surveys operate steadily, ensuring efficient response and proper resolution of customer demands. Data from third-party survey agencies shows that the company's customer satisfaction remains at the forefront of the industry. The industry's climb has no endpoint. KANGQIAO SER has chosen to continue deepening its efforts across four dimensionsstandards as the foundation, technology for efficiency, warmth for emotional connection, and mechanisms for assuranceprecipitating every refinement into the long-term compound interest of service assets. Though not a shortcut, this is the most solid path that goes the steadiest and the farthest.