The Ministry of Commerce seeks public opinions on the "Norms for Quality Management of Commodity Operation Services".

On June 23, the Ministry of Commerce publicly solicited opinions on the "Quality Management Specification for Commodity Business Services." According to the relevant standard project plan of the Ministry of Commerce, the China General Chamber of Commerce has completed the drafting of the national standard solicitation draft for the "Quality Management Specification for Commodity Business Services." The draft is now open for opinions. If you have any suggestions, please provide feedback via email to the relevant association before August 23, 2026. The draft proposes that retail enterprises should establish a normalized, full-process quality inspection and continuous improvement management mechanism, follow the PDCA cycle management principle, and achieve comprehensive identification of quality defects and risks in commodity management and service quality. This is to be done through internal self-inspections, external evaluations, problem verification, effect verification, and mechanism solidification in a closed-loop management mode. This will ensure comprehensive problem rectification and system optimization, achieving continuous improvement in quality management. References: [1] GB/T 19000-2016/ISO9000:2015 Quality management system - Fundamentals and vocabulary [2] GB/T 19001 Quality management system requirements [3] GB/T 27922 Product after-sales service evaluation system [4] SB/T 10636 Retail enterprise service quality evaluation criteria [5] Consumer Rights and Interests Protection Law of the People's Republic of China [6] Product Quality Law of the People's Republic of China [7] Food Safety Law of the People's Republic of China [8] E-Commerce Law of the People's Republic of China [9] Regulations on the Implementation of the Consumer Rights and Interests Protection Law. Decree of the State Council No. 778, March 15, 2024 [10] State Administration for Market Regulation. Regulations on the Supervision and Administration of Industrial Product Sales Units' Implementation of Quality and Safety Main Responsibility: Announcement No. 76 of SAMR, April 4, 2023 [11] State Administration for Market Regulation. Regulations on the Supervision and Administration of Enterprises' Implementation of Main Food Safety Responsibility. Announcement No. 97 of SAMR, February 17, 2025 [12] State Administration for Market Regulation. Regulations on the Supervision and Administration of Food Sales Chain Enterprises' Implementation of Food Safety Main Responsibility: Announcement No. 114 of SAMR, December 17, 2025 This article selection comes from the official website of the Ministry of Commerce. Editor: Feng Qiuyi.