ServiceNow held a Q3 conference call, where they reported that their Assist growth rate is exceeding expectations and they plan to surpass $500 million by the end of the year.

Recently, ServiceNow (NOW.US) held the 2025Q3 earnings call. The company stated that since May, the usage of Assist on the platform has increased by 55 times, all of which will be monetized over the next few quarters. In terms of the ACV progress of Now Assist, the company is on track to surpass $500 million by the end of the year, ahead of the original expectations. The pace of advancement and growth of Assist is faster than planned, steadily progressing towards the $1 billion target for next year. The company mentioned the composition of the $500 million ACV of Now Assist in terms of subscriptions and consumption. Firstly, there has been a price increase of over 30% on Now Assist, which is very strong. Of this $500 million, although the growth of Assist is impressive, the contribution from consumption is not significant at the moment and will not have a major impact on revenue in the short term. In other words, this $500 million is almost entirely coming from subscription revenue. Looking at the longer-term flywheel effect, this has created extremely substantial growth potential for the future. Currently, there are 1700 customers using these features, with more being added every day. This quarter has seen a significant number of customers coming on board, resulting in usage far exceeding the previous scenario where summaries were the main focus. Agentic is indeed a game-changer for the company's consumption business. Customers adopting the Now Assist package are now starting to apply and reuse these capabilities more regularly. They are also unlocking new use cases, such as incident management, triaging, and helping customers resolve a large number of requests related to customer issues. In terms of data, in Q3 25, the company achieved operating revenue of $3.407 billion, YoY +21.81%; achieved net profit of $502 million, YoY +16.20%; and achieved basic EPS of $2.42, YoY +15.79%. The company also mentioned that in the past, the company helped clients manage various assets, but now it is helping them manage their AI. The company has integrated all different systems to provide clients with complete visualization and control capabilities. This is the source of growth. In the risk and security business, the AI Control Tower is becoming a new core, as it combines end-to-end capabilities in security, risk, compliance, lifecycle, and cost management. The company believes that this area of business will continue to grow. **Q&A** **Q:** Bill, I really like your concept of "Super 8," but I still prefer the term "category of one" even more than "Super 8." However, I have a question: As Agentic technology continues to evolve, as you just mentioned, it is becoming increasingly clear that this technology needs to go through an integration and implementation process. In a sense, we are back to a stage where software companies like yours need to leverage external ecosystems (such as Accenture Plc Class A (Accenture)) to be more successful. It seems that the specialized integration and implementation capabilities will play an important role and may even require forward-deployed engineers to achieve real-time implementation. Bill, I would like to ask: With you truly driving the popularization of Agentic technology in the ecosystem, what are your views on this direction for the future? **A1:** Bill: In the past two Fridays, I was with about 150 CEOs, and we discussed the entire AI landscape. They told me that their proof of concept (POC) projects, those "toy sidecars," are being phased out, and they don't want to do these experimental things anymore. They also told me that their business processes are too complex, and AI is difficult to implement effectively. I explained that this is actually the same dilemma you encounter in digital transformation. We provide an AI platform above the record systems (Systems of Record) to facilitate business transformation, which provides you with a unified and clear visualization interface (single pane of glass) to integrate business processes into workflows. Now, "workflows" have become a new buzzword. Everyone loves to talk about workflows, but we are the real workflow company. The uniqueness of our workflow lies in this: today we process 75 billion workflows every day, executing over 1 trillion transactions. In addition, we can connect to any cloud platform. We have established partnerships with all three hyperscalersthey are all great companies. We also integrate all major language models. We are building the next-generation platform on NVIDIA's Nemotron, allowing customers to leverage large language models at a very low cost, achieving zero latency, complete security, no hallucinations, and astonishing return on investment. Kash, our customers can now be autonomously deployed in weeks (not years). The rules of the game have changed. I believe we are at the center of the enterprise ecosystem, helping every company become the best-run business. The market is already spreading this widely. **A2:** Bill: Just as Bill said, we have embedded Agentic functionality into more than 100 prepackaged workflows for Agentic Flows and ServiceNow platform workflows. This means that customers can immediately get started without the need for a lot of manual guidance or complex implementation. Of course, some customers may need co-innovation and may have specific requirements. For this, we are investing in establishing a Forward Deployed Model (FD Model) with Forward Deployed Engineersexperts with AI "black belt" level capabilities who can work closely with customers and provide AI professional support for specific use cases. Many customers lack AI expertise in certain departments, making it difficult to follow up. If they try to "patch together" various components, it is difficult to achieve the desired results. What we are doing is directly addressing this issue: we will be highl... (To be continued in the next message)